Shipping policy

FREE Shipping does not apply to sale items.

We now offer Worldwide shipping rates, the prices for delivery are shown at checkout.

YOU the buyer are responsible for any taxes or duty payable upon delivery.

All our products are sent using a tracked service, tracking numbers are updated to your order upon dispatch.

Your order may be cancelled at any time prior to dispatch.  Once your order has been packed, posted or collected by courier from us then we are unable to cancel your order.  There may be a small £2 charge if your order has been packed but not posted prior to your cancellation. This is to cover packaging.

While we try to deliver all goods ordered in accordance with our terms, we take no responsibility for any consequence of late delivery however caused. Any shortages, discrepancies and transit damages must be notified within 24 hours of receipt of order.

The customer is requested to examine the goods as soon as reasonably possible, and should fault in the product be found we should be advised of such fault as soon as reasonably possible. Our products are all checked prior to dispatch and most of our orders are recorded being packed.

It is you the customers responsibility to ensure you have read the item description fully and that you are aware of the sizing of the item and the contents of the package.

UK Shipping

Order value £0 - £49.99 Shipping cost - £4*

Order value £50 upwards FREE SHIPPING within UK*

EXCLUDES NEEDOH DUE TO WEIGHT

(2-3 working days) 

*Large Standing Bears are shipped within the UK ONLY, Free shipping does not apply to special offers, or claim it items which will be charged shipping.

EU Shipping - please add your items to the basket and when you checkout the postage price will be shown (we do not ship the large and standing bears internationally sorry)

USA Shipping 7-14 working days (we do not ship the large and standing bears internationally sorry)

All orders are posted using tracked postage and a signature is required on delivery.

YOU the buyer are responsible for any taxes or duty payable upon delivery or entry to your country.

Please check your tracking details (which we email to you) regularly to ensure you are aware if any duties or other information is needed by the courier.

We can not be held responsible for any delays as a result of strike action by couriers/postal companies.

All our items are sent using a tracked service, tracking numbers are updated upon dispatch.

Your order may be cancelled at any time prior to dispatch. 

If an order is cancelled after packing but before posting (including on TikTok live) then an admin fee is payable of £2 to cover packaging costs. 

Availability of goods are shown on our website.  If you need to contact us then details are shown at the bottom of each website page.

Whilst we try to deliver all goods ordered in accordance with our terms, we take no responsibility for any consequence of late delivery however caused.

Any shortages, discrepancies and transit damages must be notified within 24 hours of receipt of order.  The Customer is solely responsible for ensuring that all delivery address details provided are complete, accurate, and up to date at the time of placing the order. The Company shall not be liable for any delay, non-delivery, additional costs, or loss arising from incorrect, incomplete, or inaccurate address information supplied by the Customer.

The customer is requested to examine the goods as soon as reasonably possible,and should fault in the product be found we should be advised of such fault as soon as reasonably possible.  We will ask for photographs of any fault or damages before we can deal with the claim. 

All our animals, bears and products are checked by us prior to being wrapped, packaged in protective packaging.

The items leave us in perfect condition and will arrive with you like this. 

Overseas orders:  If duties or taxes are left unpaid or the item is unclaimed then the item MAY be returned to us by the courier.  In these cases there is a returns charge made to us by the courier.

If the item is returned to us by you or by the courier (if delivery is refused) then we will offer to re-send the package at an additional postage charge PLUS the extra costs we have incurred OR you can opt to have your order refunded, LESS the extra costs we have incurred and a restocking charge of 10% of the order total (a £5 minimum charge per order).

If your order contained any items added as a 'free' item or given to you 'out of courtesy' and you decide to cancel your order, you should either reject the entire order or if you accept the free items any refund we make will be less the price of the 'free' item - ie. you will be charged.